INTI Transfer · support
Frequently asked questions.
The most common questions from travelers. If yours isn't here, message us on WhatsApp and we'll reply in under an hour.
About the service
What kind of company is INTI Transfer?+
A private tourist transport company. We provide vehicle and driver. We are not a tour operator: we don't include guide, meals, site entry fees or trekking equipment.
Are services private or shared?+
All our services are private. The vehicle is only for your booking, we don't combine groups.
Can I hire a guide separately?+
Yes, you arrange it on your own with an official tourism guide (DIRCETUR card). Our service is transport only.
Bookings and payments
How do I book?+
Choose the service, enter date, time, passengers and pickup point. The system shows you the live price by vehicle. Confirm and pay online. You receive your voucher in minutes.
Why is the price based on the vehicle and not on the number of passengers?+
We're a private transport service: you pay for the vehicle, not per seat. Whether you're 4 or 6 people, the cost of the sedan or SUV is the same.
What payment methods do you accept?+
Visa and Mastercard, Yape, Plin, Stripe and PayPal for international clients. You can also pay the driver in cash or via Yape at the end of the service.
Do prices include VAT?+
Yes, all displayed prices already include VAT (IGV). If you need an invoice, indicate your tax ID (RUC) at booking.
Drivers and vehicles
Do the drivers speak English?+
We have Spanish-English bilingual drivers. If you need an English speaker, request it at booking. For Portuguese or French, check availability.
How do I identify the driver on the day of service?+
The night before we send you the driver's name, photo, cell phone and vehicle plate by email and WhatsApp. For airport and station transfers, they wait with a sign with your name.
Do the vehicles carry oxygen?+
Yes, vehicles assigned to routes above 4,000 meters (Vinicunca, Humantay, Ausangate) carry an oxygen tank.
Changes and cancellations
Can I change the date or time?+
Yes, at no cost if you let us know more than 72 hours in advance and subject to availability. Changes with less notice may have a cost.
What if my flight or train is delayed?+
We track in real time. We adjust the pickup time at no cost and the driver waits up to 60 minutes at the airport or 30 minutes at the station, free of charge.
Can I cancel?+
Yes. The refund depends on advance notice: 100% with +72 h, 50% between 72 and 24 h, no refund with less than 24 h.