Terms and conditions

• Trade name: INTI Transfer
• Legal name: Navarre Corp S.A.C.
• Legal representative: Elio Jefferrson Navarrete Vilca (General Manager)
• Contact: hola@intitransfer.pe · +51 973 287 423 · intitransfer.com

INTI Transfer provides private transport services in the Cuzco region and connecting routes. The service is limited to providing the customer with a vehicle and a professional driver. INTI Transfer is not a tour operator.

Unless expressly stated in the booking confirmation, the service does not include:

• A tour guide or accompaniment inside the sites visited.
• Entrance tickets to archaeological sites, parks or attractions.
• Train tickets or their management.
• Meals, lodging or trekking equipment.

Any activity the customer carries out outside the vehicle is their sole responsibility and falls outside the scope of this contract.

• A booking is considered confirmed once the required full or partial payment is completed and the customer receives the voucher by email.
• Until there is written confirmation, no request creates an obligation for the company.
• The company may request additional information to provide the service (flight, train, hotel, number of passengers).

The customer is solely responsible for providing correct and complete information when booking: full name, ID or passport number, flight or train number, hotel, contact phone and number of passengers. The company is not liable for:

• Service failures caused by incorrect or incomplete data.
• Additional costs to correct or redo coordination due to errors in the customer's information.
• Inability to locate the customer at the pickup point due to incorrect contact details.

Incorrect data may generate additional costs or prevent the service from being provided, with no right to a refund.

• Prices are shown in Peruvian soles (PEN) and US dollars (USD) using a reference exchange rate. The actual charge is made in the currency chosen at the time of payment.
• All prices include VAT (IGV).
• For transfers, pickups between 23:00 and 04:30 carry a S/ 25 night surcharge. Any add-ons you choose (extra stop, baby seat) are added as detailed at booking.
• Payments must only be made through the methods shown on intitransfer.com or the company's official channels.
• INTI Transfer is not responsible for payments made to third parties or through unofficial channels.
• Payment processing fees, where applicable, are non-refundable.

Cancellation, rescheduling and refunds are governed by the Cancellation policy document, which forms an integral part of these terms.

In the case of a no-show (failing to appear at the agreed place and time), no refund applies, except as that policy provides.

• For pickups in the city or at the hotel, the customer must be on time at the agreed place and time.
• For airport pickups, the time is adjusted to the flight's actual arrival, which we monitor. The customer must therefore provide their flight number. We include a reasonable waiting time after landing for baggage and exit.
• The company meets the agreed times with the tolerance stated for each service. Once that tolerance has passed without the customer appearing or notifying, the service may be considered not provided.
• Any change of pickup point or time must be coordinated in advance through official channels.

INTI Transfer may modify, suspend or reschedule a service for reasons beyond its reasonable control, including but not limited to:

• Natural events: earthquakes, landslides, mudslides (huaicos), floods or extreme weather.
• Social or political situations: strikes, protests, road blockades or government orders.
• Closure of roads, bridges or access routes declared unsafe by the authorities.
• Health emergencies, pandemics or government-ordered quarantines.

In such cases, the company will coordinate a reasonable alternative with the customer where possible. The company is not liable for extra costs arising from force majeure that fall outside the contracted service.

• Follow the driver's safety instructions.
• Keep the seatbelt fastened during the journey.
• Not consume alcoholic beverages or illegal substances inside the vehicle.
• Not smoke inside the vehicle.
• Be responsible for their own luggage and personal belongings.
• Pay for additional cleaning or any damage caused to the vehicle, if any.

• Provide the service with a vehicle in good mechanical condition, with up-to-date documentation and valid insurance.
• Assign a driver with a professional A-IIb licence or higher.
• Meet the agreed times with the tolerance stated for each service.
• Promptly communicate any unforeseen event.
• Handle the customer's personal data in accordance with the Privacy policy.

The customer is responsible for their luggage and personal belongings throughout the service. The company is not liable for the loss, forgetting or theft of items inside or outside the vehicle. We recommend checking the vehicle before getting out.

All vehicles carry valid SOAT and complementary transport insurance (SCTR), in accordance with Peruvian regulations. We recommend that the customer take out, at their own expense, travel insurance with medical, evacuation and luggage coverage, especially for high-altitude routes.

The customer acknowledges that part of the routes runs through high-altitude areas and mountain terrain. The company is not liable for:

• Injuries arising from activities carried out by the customer outside the vehicle (hiking, climbing, adventure sports or others).
• Changes in the customer's health caused by altitude sickness, except in cases of gross negligence by the company.
• Delays caused by force majeure under clause 8.

The company's maximum liability towards the customer is limited to the amount actually paid for the contracted service. This limitation does not apply in cases of willful misconduct or gross negligence attributable to the company, in accordance with the Peruvian Civil Code.

The customer agrees to behave respectfully and safely. The company may terminate the service, with no right to a refund, when the passenger's conduct endangers the safety of the vehicle, the driver or third parties, including aggression, consumption of alcohol or substances that affect safety, or refusal to follow the driver's safety instructions.

Any issue must be reported immediately, during the service, so it can be addressed in time.

The customer may file complaints in our virtual Complaints Book. Nothing herein limits the customer's right to turn to INDECOPI under the Consumer Protection and Defense Code (Law 29571).

The customer is free to share their opinion about the service. Reviews must be truthful and based on the service actually received. The company rejects the publication of false or defamatory statements, without prejudice to the actions provided for by Peruvian law.

These terms are governed by the laws of Peru, in particular:

• General Tourism Law (Law 29408) and its regulations.
• Rules of the Ministry of Foreign Trade and Tourism (MINCETUR) and DIRCETUR Cusco.
• Peruvian Civil Code (Legislative Decree 295) regarding contracts and civil liability.
• Consumer Protection and Defense Code (Law 29571).

Before resorting to court, both parties agree to try to resolve the dispute through conciliation at an authorized centre in Cuzco.

If conciliation fails, the dispute will be submitted to the courts of Cuzco, expressly waiving any other jurisdiction.

The company reserves the right to modify these terms. Changes apply to bookings made after their publication, not to bookings already confirmed.

For questions, changes or cancellations, write to hola@intitransfer.pe or through our official WhatsApp channels published on intitransfer.com. The company does not communicate through numbers or channels other than the official ones.